Work Experience

Customer Support Engineer (IC3)

As a Customer Support Engineer, I'm dedicated to empowering developers to harness the full potential of the game changing platform that is Vercel.

• Diagnosing technical issues and leading the resolution for both individual users and enterprise-level customers.
• Troubleshooting Build and Deployment issues across modern web frameworks, primarily focusing on Next.js, as well as CI/CD pipelines.
• Explaining concepts like modern frontend frameworks, cloud technologies, serverless computing, firewalls, DNS etc. to both technical and non-technical stakeholders.
• Collaborating with the Engineering and product teams to provide feedback on product improvements and bug fixes.
• Expanding Vercel's documentation and writing customer-facing guides.
• Managing incidents and communicating procedures effectively to ensure quick resolution and minimal disruption.

Technical Support Engineer 2, Developer

I joined Twilio as a Technical Support Engineer 1 to help developers in creating exceptional communication applications.

• Provided technical support for Twilio products in the Asia-Pacific region, resolving complex developer issues.
• Within a year, I was promoted to TSE 2 to take on broader responsibilities.
• Collaborated with cross-functional teams to enhance knowledge sharing and support.
• Created technical assessments and conducted interviews to recruit new team members.

Associate Technical Consultant

I joined PwC as an Associate right after graduation and worked as a Technical Consultant for Dynamics 365 CRM for six months.

• Created automation workflows using Power Automate and integrated third-party platforms like Twilio Flex for SMS, WhatsApp, and voice channels.
• Prioritized client satisfaction and maintained strong relationships while delivering solutions.
• Collaborated with diverse teams to manage project timelines and ensure successful deliverables.